The top three cybersecurity threats. As outlined in the health industry, meaning you, your acupuncture practice and cybersecurity.

Click here to download the transcript.

Disclaimer: The following is an actual transcript. We do our best to make sure the transcript is as accurate as possible, however, it may contain spelling or grammatical errors.  Due to the unique language of acupuncture, there will be errors, so we suggest you watch the video while reading the transcript.

Hi, everybody. Good morning, good afternoon, whatever it may be for you. This is Perry Barnhill with the Fearless Acupuncturist, and in the background that you don’t see Dr. Julie McLaughlin. We want to give a big thanks to the American Acupuncture Council for bringing you this presentation on the top three cybersecurity threats that you need to be aware of in the context of your practice and hipaa.

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Start slideshow please. I am gonna give big thanks to the a, a C for bringing this to you. All right, here we go. Let’s talk about the top three. There’s many tops, but we’re gonna start with the top three. Okay. The top three cybersecurity threats. As outlined in the health industry, meaning you, your acupuncture practice and AC cybersecurity.

Oh, so why do we teach hipaa? We understand what it’s like to have a practice. We understand what it’s like to take care of patients, and we also understand what it’s like to not really know for sure what it is we should know in regards to compliance and in regards to hipaa. So we’re here to teach you this and we’re gonna start going through some of these top three cybersecurity threats.

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Again, myself and Julie we’re both he healthcare practitioners, as you can see, and also both have certifications in compliance. Alrighty. So let’s talk about some things, buzzwords, as I would say that you hear probably quite frequently, but don’t really think about in the context of your practice and in hipaa, social engineering.

So what does social engineering mean? Let’s go through this. Social engineering is a form of psychological manipulation that tricks users into making. Security mistakes and giving away sensitive information. It relies on human error. So it relies on things like our staff that may make a mistake and click the wrong link.

What we’ll talk about, and also mistakes that we as the providers may make as well. So in uses humans to make mistakes and instead of specifically using the software or actually your system to make a mistake, it tricks us by exploiting. Our human emotions. So let’s get into some of those things.

One, this is something that you really need to sit down, talk about, train with your staff such that they don’t get themselves in trouble with clicking on the wrong link. Now, what are some things you need to pay attention to? This is what they call phishing. If you’ve ever heard the word phishing, it’s not like catching a fish in the water, but these crooks are out there phishing for us to make mistakes and trick our brains into clicking something we shouldn’t click.

So if for example, number one here, if you don’t recognize the sender in an email, for example, do not click it. Okay? If you’re not expecting an attachment or an email. You may not wanna be clicking it. ’cause if you click it, you might get yourselves in a whole lot of hot water. What about this one?

Does the from address match the message? When you get an email, look at these things closely. You’d be surprised. But the little things here, these little tips, could prevent you from having the compromise of protected health information, which in turn could potentially get you some fines and penalties with HIPAA if you’re not doing the things you’re supposed to be doing.

All right, and number four. What about this one? You get emails that sort of create or invoke a sense of urgency. Double check it. Maybe it’s not a legitimate email. What about the, not recognizing the destination URL or the website, is it a secure website? These are things where I, it professionals help out a ton, but simple little tips like this training our staff and us being aware of them can help prevent massive compromises and breaches of PHI.

Number eight is this email asking for your logging credentials. Seriously, be very cautious. Certainly if you’re not aware that something’s coming across, if anybody asks for your logging information, it’s probably better idea just not to do it unless you’re a hundred percent for sure. Number nine, bad grammar or bad spelling.

I know you’ve seen this. Have you seen emails come across The spelling? Looks a little weird, a little funky. It’s not correct. The grammar doesn’t sound particularly correct as well. Don’t click on it. Just don’t click on it. What about this one? Number 10 is the greeting or signature generic or lack contact info.

Anything that looks funny with emails that are coming across, just don’t click on ’em. ’cause if you do and they’re contaminated and they’re corrupted it’s a lot of energy and it takes a lot of time to make sure that. Compromises of PHI didn’t happen. And you didn’t get hacked. Which kind of brings me to the next one here.

Ransomware. We’ve heard of ransomware. What is ransomware? Ransomware is a threat, to us and to our devices. And what makes this form of malware so unique is the word ransom. Basically, ransom extorts us, these hackers. They’ll steal our information, our protected health information, like our patient’s information, the patient’s files, and they’ll tell us, Hey.

We have this, we’re gonna keep it. You can’t even access it until you pay us X amount of money, and it sometimes is thousands and thousands of dollars. Now I wanna say this, don’t ever pay them until you speak with an IT professional or you speak with someone who you’re very confident, that’s very aware of all of this ransom, this malware don’t do anything until you contact someone, a professional regarding these things.

Okay? So here’s some threat quick tips to be aware of, kinda like we talked about in the phishing side of things. Most ransomware, they’re sent in phishing emails. So you get these funny looking emails, you click on ’em, and guess what? Now they got your information or your patient’s information, and they can hold it ransom.

So don’t click on those things, stay alert when any email prompts you to enter your credentials. If you notice, a lot of these tips are very similar. To the phishing tips. First they gotta get you, and then when they get you, they can hold you for ransom or hold that information for ransom.

So be cautious, before you click any links in any emails that you have, make sure those senders are legitimate and as a proactive measure, check to see whether the computer and network to what you’re connected to have proper intrusion protection systems and software in place. I can’t overemphasize this unless you really need to make sure your computers are secure.

Now that we’ve talked about ransomware, kinda like we talked about phishing and gave you some tips, let’s talk about some tips regarding RAN regarding ransomware and how you can prevent yourselves from getting hacked and having to pay some of these ransom demands. Okay, most ransomware, guess what?

They’re sent in phishing and email campaigns. So be careful if you open up any attachment that may look weird. Funny spelling, grammar, just like we talked about earlier. ’cause once they get that, they can hold your protected health information for ransom. Number two, stay an alert when any email prompts you to enter your credentials.

I know we said this earlier, but it’s really important because these fishers, these scammers, they will check on these things. They will ask for these things and once they have them. They’re into your system and they have your passwords. Be cautious. Before clicking any links looking at the senders and checking the URLs.

Very important. Share all of this information with your staff. ’cause your staff, you may think that, okay, this ain’t gonna happen, but it might if you don’t train your staff on the things they shouldn’t be clicking on and what they need to be aware of as a proactive measure. Check your computer, and make sure the network to which you’re connected have proper intrusion systems and software in place.

It’s so important that you have IT professionals. Help and protect your computer systems. And due to the severity and time sensitivity of ransomware attacks, if you think this is happening, or if you think it happened, or if it’s in the process of happening or something weird is going on with your computer.

Make sure you seek out your IT professionals, because if they get it, it’s a big process of trying to get it back. And then guess what? Now we gotta deal with hipaa. Now we have to deal with the OCR and potential report. And then guess what? We might even have to send notifications to patients. Something we just don’t wanna have to do if it’s not necessary.

So here’s some other things. Preventing loss or theft of equipment or data. Things like taking your laptops or your data in your car. So physical loss of equipment, these things can happen. Or even data access to that you work with daily has to be carefully protected. Alright, so let’s talk about some tips here.

Never leave your laptop or your iPad unattended at work or in transit. Yeah, in transit. What do I mean by that? Like I said, in your vehicles. There are providers that have left their laptops wide open, sitting on the front seat, even sitting on the dash, and they get stolen. It’s not something we want to happen.

Password policies and updating the passwords. These are all things that need to be in your manual. They’re all things that we have to do. They have to be part of your procedures and your policies. If you don’t have these things in play, guess what? You’re not HIPAA compliant and maybe subject to some fines or some penalties.

We don’t want that. It’s not necessary. Don’t share your password with anyone. I know a lot of us, we don’t do these things, but sometimes we do. Staff shouldn’t be, sharing their password with the staff person next to ’em. They need to have unique passwords again. If this is part of your policies and your procedures, USB drives, be very careful if anybody brings in, like a patient, A USB drive.

’cause they want you to look at their files or their imaging. It could be corrupted. So I would avoid. Even going down that road with them, you have to encrypt sensitive data. Of course if you lose anything, number seven here, lose any equipment or if you have any at all suspicious activity on your systems, you have to get on top of this early, seek out the IT people, get ’em to stop it so it doesn’t go any further.

Alerting officials again promptly if something seems suspicious. And keeping your emergency context close by this is so important. I can’t even overemphasize how important this is for you to be aware, but also anybody in your office really needs to be on top of these things. So what are some next steps?

A lot of people say, Hey, I don’t know if I’m compliant or not. Go through a HIPAA download checklist. You can download this right here for your office. You can scan the QR code here, go through and look at these questions. And sometimes they’re not always as a simple yes or no, do you have policies and procedures to protect patient information? A lot of us do. So you could say, oh, I got that one. But do you have. Legitimately written down policies and procedures, what’s the policy? What is it? And the procedure is how do we do it, or how do we implement it?

You have to have all of these in play for everything HIPAA related, even passwords, updating passwords, making sure passwords are strong. All right. A lot of times if you’d ever, if you ever want to, a lot of people like to schedule a demo. They wanna see what our program looks like. So you can do that, you can schedule a demo by going to this go dot fearless provider.com/demo.

You can scan the QR code. We are more than happy to go over it with you. You can look at our program from the inside. A lot of times people just wanna get started. So go to www.fearlessacupuncturist.com. Or you can contact myself at Dr. perry@betterhipaablueprint.com. I’m more than happy to answer any questions that you may have.

So in the meantime, everybody have an amazing day, and thank you so much for joining us here. Take care.

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…we are going to talk about something you may have heard before, social engineering and how it could affect your practice in regards to HIPAA.

Click here to download the transcript.

Disclaimer: The following is an actual transcript. We do our best to make sure the transcript is as accurate as possible, however, it may contain spelling or grammatical errors.  Due to the unique language of acupuncture, there will be errors, so we suggest you watch the video while reading the transcript.

Hey everybody. Good morning, good afternoon, whatever it may be for you. This is Perry Barnhill with the Fearless Acupuncturist. Want to first give a big thanks to the American Acupuncture Council for sponsoring this show, and we are going to talk about something you may have heard before, social engineering and how it could affect your practice in regards to HIPAA.

Click here for the best Acupuncture Malpractice Insurance

Go to slideshow please. Okay. Again, another big thanks to the American Acupuncture Council for bringing this show to you. Okay. Social engineering, you may have heard of this before, so it’s all about, we’ve talked about this in our previous shows. We wanna plan, we want to prepare, and we want to protect ourselves and our practice from things like this, and so it doesn’t happen.

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Or if it does happen, we can mini minimize the effects of it. So why do Julie and I teach hipaa? We understand what it’s like to have practices. We understand what it’s like to be concerned about hipaa. We also understand that HIPAA is a very complicated subject. We try to break it down to help minimize the stress in your offices, because if you know what it is you need to know for hipaa, it makes things much, much better.

Okay, so in the meantime, as people are starting to hop on this show, we want you to look at this and maybe consider taking this little quiz. So this quiz, it’s quick, it’s easy. One of the reason we did this quiz is because so many of the providers are not aware of exactly where they stand with hipaa. And simply by doing this quiz, you can see what your grade is.

It’s a few questions. It doesn’t take long, and it’ll give you a grade. Obviously, if you’re F or D, you need a lot of help. If you’re B, you may still need some help, so make sure you check it out and see where you’re at. You can scan the QR code here, or you can simply go to the website that we got listed below.

So what is social engineering and how does it work? Social engineering, it’s a form of psychological manipulation that tricks users. Users meaning us as providers in our offices and our staff, into making mistakes and giving away sensitive information. What do I mean by sensitive information?

Sensitive information in this context is. Patient information, anything you have on your patients be their name. It could be their address, it could be their email address, not just their conditions or not just a treatment that you provided for ’em. It can literally be any one of those things. So what happens is it relies on human error instead of vulnerabilities and software and in the operating systems by exploiting human emotions.

And here’s some examples. If you got an email that says it’s sent by a quote unquote friend, make sure you double check that before you respond. Messages relaying a troubling story about someone you may know or a message saying that time is running out messages that seem too good to be true, or offers that seem too good to be true and messages or offers of giving you help of things that you had never requested.

The sender, you can’t confirm their identity. So these just, these alone, if you pay close attention to ’em and you avoid clicking on the wrong thing, can save you so much time, so much stress, and a ton of money, and a ton of potential fines when it comes to hipaa. So the impacts to healthcare these days for these hacking incidences, it’s huge.

It’s responsible up to 75%. Of all the incidences in 2022, they include phishing, email, attach, and ransom, and malware incidents. 80% of all breached patient records in 2022, they were caused by hacking. This is why it’s a big deal to avoid this. Here’s the other thing, and if you ever wondered why are they doing this?

Guess what? They can sell files a single medical record. And when I say they, the cyber criminals, the crooks out there that steal this information for 250 bucks a file. So you can imagine 10 files. It’s a lot of money. A hundred files. It’s a lot of money. And most of us have all this information in our offices, so we have to protect it.

Common clues in social engineering, things that they trick you into, revealing information. Again, patient information, they can install malware onto your computers. And like I said earlier, it re relies on human error. Human errors from us as providers, human errors from our staff as well, not the software, the operating systems.

They trick us. They trick our brains. Here’s a little quiz I want you to think about and take hackers like to use social engineering techniques to trick you into making a security mistake like I’ve just talked about. They do this by adding these words or phrases to a message. Select the answer from the list below, sending a message with a sense of urgency.

Be including words that say, quick and time. Is running out c mentioning an illness of a family member or a friend, or what about all of the above? I think most of you probably got this. Yeah. The answer’s all the above. They do all kinds of things. They have this sense of urgency. They trick you into think it’s your family or your friends.

They’ll do anything they can to steal that protected health information. ’cause like I said earlier, it’s very valuable when they get it. What are the most common forms of social engineering? If you’ve watched some of our shows before, we talked about phishing, so make sure you see those things, those shows in the past.

But it’s social engineering uses email or malicious websites to solicit personal information by posing as a trustworthy organization. And now they’re doing this thing called spearfishing, and that’s also a form of folks. Social engineering. It targets a narrow audience, hence the word spear. These attacks, they’re more coordinated these days.

We’re getting SMS, we’re getting text messages, even staff, and they can trick staff through their phones to give things out that they shouldn’t be giving out. That could potentially get yourself some hot water. Here’s some examples. If you’ve ever got these before, whether it’s in an email or whether it’s in your text where they say, Hey, your bank account is locked.

You have, it’s a message claiming to be one of your credit cards. Maybe it’s American Express Chase, or whatever it may be, you know about some activity. That you may won a prize and if you click on it, if you click on any of these things, boom. They may be able to get into your systems. It must be a fake, but it’s also a funny attack.

Sometimes things are funny. You click on ’em and they trick you into going to these sites that we shouldn’t be going to. Unusual activity account messages that say you need to click to secure your data. So these five things here is just some of the things that. I would encourage you to talk to your staff about, so they play, a little extra closer attention to not clicking on the wrong sites or maybe asking you before they click on them.

Here’s a few boxes here. This alone can serve as a HIPAA training for you, yourself and your staff. Make sure you talk to these, your staff about these. And you be aware of these things, recognizing and reporting phishing. So four things to check when you suspect that an email might be a phishing attempt.

I’m not gonna read all the bullet points, but I want you to be aware the sender’s unfamiliar or unexpected, go through those bullet points, read those things, or the message doesn’t look right, it sounds funny, maybe the grammar isn’t correct. Double check those. Check the from address, you know who sent it.

Does it look legitimate? A lot of times you can spot a fake just because it just doesn’t look legitimate at all. Don’t click on that. Inspecting links and attached files. So again, share this with your staff because if we can prevent. An attack from happening, then we never have to report it. But if it happens, guess what?

We have to report it. We even have to tell the patients, sometimes you have to take ads out in newspapers to tell the public it happened depending on the sizes of these things, and that’s not to mention the fines of penalties that could happen as a result of this. Here’s a checklist, and again, this is a really good thing to share with your staff and for you to make mental notes of print it out, talk to the staff about these things, not recognizing the sender, not expecting an email or an attachment.

The from address looks funnier. It doesn’t match it. Invokes or sensing invoking a sense of urgency, not recognizing the destination. URL, is it a accurate website or not asking for login credentials. Bad grammar, bad spelling. It’s a greeting. The signature, is it generic or does it lack contact information?

Again, make sure that you share this with your staff. Now, of course, this isn’t enough to be HIPAA compliant, but again, if we can prevent these things from happening, we’ll be far better off in the end. So what are some next steps that you can do? What about questions? Couple things you can do. You can schedule a demo if you’d like to.

You can get started right away. You can go to fearless provider.com and slash demo, ask for one of the demos. We’re happy to hop on there and show you what we have here with our HIPAA program. You can scan the QR code here. Go right to it. You can get started. Just go to fearless acupuncturist.com. Get started with the HIPAA program.

Or you can contact me at Dr. perry@betterhippoblueprint.com. In the meantime, everybody, I hope you learn from the show here. Please pay close attention to those things and please share this information with your staff. In the meantime, I hope you all have an amazing day.

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